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FREQUENTLY ASKED QUESTIONS – COVID 19:

 

Q. Will there be delay in cheque clearing activity during the lockdown?

A. Yes, you may expect delays in cheque realization, return delivery of instruments and other services where any physical movement is involved.

 

Q. I have requested for a cheque book, when can I expect it?

A. The delivery of cards, physical statements and cheque books, among other deliverables, requested by customers may be delayed as many of our channel partner services are restricted due to the lockdown.

 

Q. Are the Branch timings impacted due to the current COVID-19 situation?​

A. All our branches have resumed operations as per regular branch banking hours from June 8, 2020. Please note that the branch timings may vary as per the directives from the local authorities.

 


FREQUENTLY ASKED QUESTIONS – MORATORIUM (5th March 2020 – 18th March 2020) - DOMESTIC CUSTOMERS:

 

Q. When will the moratorium end?​

A. As per the notification issued by Ministry of Finance on March 13, 2020, the moratorium issued by Govt of India vide notification number S.O. 993(E), dated March 5, 2020 has ended w.e.f. Wednesday, March 18, 2020, 18:00 hours.

 

Q. When will outward NEFT/IMPS/RTGS start? Will there be a limit on the same?​

A. Outward NEFT/IMPS/RTGS has resumed from March 18, 2020, 18:00 hours. The limits for transactions across digital channels will continue to remain what they were prior to the imposition of the moratorium. However, from March 19, 2020 post commencement of banking hours, transactions at branches do not have any limits.

 

Q. Can I start paying EMIs etc from my YES BANK accounts? ​

A. Yes, you can start making payments for scheduled EMIs, utility bills, credit cards and loan obligations from your YES BANK accounts from March 18, 2020, 18:00 hours.

 

Q. Have YES BANK cards/accounts started working on wallets like Paytm, Amazon Pay, etc.? ​

A. Yes, you can use your YES BANK cards and accounts across wallets like Paytm, Amazon Pay and Freecharge among others from March 18, 2020, 18:00 hours.

 

Q. Have YES BANK Credit Cards started working now?

A. Yes, you can start using your Credit Cards from March 18, 2020, 18:00 hours.

 

Q. Can I withdraw more than 50k from my YES BANK account once the moratorium ends? ​

A. Yes, you can withdraw more than INR 50,000 from your YES BANK accounts, as per the prescribed limits across instruments/channels, after the moratorium is revoked from March 18, 2020, 18:00 hours.

 

Q. Can I withdraw my FD/RD once the moratorium ends? ​

A. Yes, you can withdraw your YES BANK FDs and RDs from March 18, 2020, 18:00 hours. Standard charges will apply on the same. With respect to RDs, you can visit any of our 1,132 branches across India from March 19, 2020 post commencement of banking hours.

 

Q. What services are active post 6pm on 18 March once the moratorium ends? ​

A. YES BANK has resumed full banking services from March 18, 2020, 18:00 hours. You can now access all services available through digital channels/platforms (Net Banking/ Mobile Banking etc). Also, from March 19, 2020 post commencement of banking hours, you can visit any of our 1,132 branches across India to experience the full suite of our services.

 

Q. Can I withdraw money from my account?

A. Yes, you can withdraw money, as per your individual account limits, from any of YES BANK ATMs and branches nearest to you.

 

Q. Are the YES BANK ATMs functioning?

A. Yes, our ATMs are functional. Click here to locate the ATM near you.

 

Q. Can I use my YES BANK Debit Card at other bank ATMs?

A. Yes you can use YES BANK Debit Card at other bank ATMs and withdraw money as per your individual Card/Account limits

 

Q. Can I make payments towards YES BANK Credit Card EMIs and loans?

A. Yes inward RTGS / IMPS/ NEFT services are enabled and you can make payments towards YES BANK Credit Card dues and loan obligations from any bank account including YES BANK account.

 

Q. Can I get DD issued from my account?

A. Yes, you can issue DD from your account.

 

Q. Am I allowed to do RTGS/NEFT transactions from my account?

A. Yes, you can do RTGS/NEFT transactions from your account.

 

Q. I have EMIs linked to my account. Will those be honoured?

A. Yes, your EMIs will be honoured from March 19, 2020 post commencement of banking hours.

 

Q. What will happen to the cheques that I have written and issued to my clients?

A. Cheque clearance will come into effect from March 19, 2020 post commencement of banking hours.

 

Q. I have deposited a cheque in my account at YBL counter/drop box. Will that transaction go through?

A. All clearing activities will start with effect from March 19, 2020 post commencement of banking hours.

 

Q. Am I allowed to raise a stop payment request?

A. Yes. You will be able to stop a payment
 

Q. Am I allowed to operate/access locker facilities?

A. Yes, you will be allowed to access your locker.

 

Q. I hold a Current Account with YES BANK. Can I withdraw money now?

A. Yes, you can withdraw money from your current account.

 

Q. Can I transfer funds from one YES BANK account to another?

A. Yes, you can transfer funds from one YES BANK account to another account.

 

Q. Can I liquidate my standalone FD in YES BANK?​

A. Yes, you can liquidate the standalone FD as per regular process.

 

FREQUENTLY ASKED QUESTIONS – MORATORIUM (5th March 2020 – 18th March 2020) - GIB CUSTOMERS:

 

Q. Are Debit Cards working (locally and internationally)?

A. You can use YES BANK Debit Cards for withdrawal of cash from ATMs. You can also make POS transactions at merchant locations.

 

Q. Are exchange houses permitting remittances to YES BANK accounts?

A. Yes, you can now make remittances from exchange houses to YES BANK accounts.

 

Q. Did interest get accrued on Savings Account and Fixed Deposits during the Moratorium period?

A. Yes, interest was accrued on your Savings Accounts and Fixed Deposits during the Moratorium period.

 

Q. Can I access my ForEx card?

A. Yes, you can use your Forex Cards now.

 

Q. I have an existing outward remittance request. Will that be honoured?

A. YES BANK’s IMPS/NEFT/RTGS for outward transfers have resumed and all remittance requests will be processed from March 18, 2020, 18:00 hours

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