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Steps to report an unauthorized transaction

(Transaction not done by you)

 

In case of any unauthorized transaction from your Debit/ Credit card, you can contact the YES BANK PhoneBanking or use our NetBanking / Mobile Banking to block your card immediately to protect it from further such transactions. To block NetBanking, Mobile Banking or YES Pay channels, please make a call to the YES BANK PhoneBanking

 

Please read instructions on respective tabs before reporting

 

To report Debit Card / NetBanking / Mobile Banking / Prepaid Card / YES Pay transactions not done by you, call the YES BANK PhoneBanking

  • Please notify any unauthorized electronic transaction on 18002000 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE)

To report Credit Card transactions not done by you, call the YES BANK PhoneBanking

  • For YES Bank Credit Cards, please call on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India)

NetBanking / Mobile Banking

To report unauthorized NetBanking or Mobile Banking transactions, call the YES BANK PhoneBanking on 18002000 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before calling the YES BANK PhoneBanking

  • Login ID

  • Account number

  • Transaction date

  • Transaction amount

  • Type of transaction e.g. NEFT/RTGS

Debit Card/ATM

Block using the YES BANK NetBanking

How to block your Debit Card using the YES BANK NetBanking

  • Login to the YES BANK NetBanking using your Login ID & password click here

  • Click on "mySpace" tab. Click on “Debit Cards”

  • Select “Hot List Debit Cards”

Block using the YES BANK Mobile Banking

Steps for Registration if you have not registered:

  • Download YES Mobile from Play Store/ App Store

  • Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information

  • Follow below mentioned steps to proceed

How to block your Debit Card using Mobile Banking

If you have already registered, Login into the YES Mobile app using APIN/Fingerprint

  • Tap on Debit Card from Bottom Carousal.

  • Select “Hot List Debit Cards”. Confirm Hotlisting your Debit card using MPIN.

Block using the YES BANK PhoneBanking

To report Debit card cum ATM card transactions not done by you, call the YES BANK PhoneBanking on 18002000 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before calling the YES BANK PhoneBanking

  • Debit card cum ATM card number / Customer ID

  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.

  • Date of transaction

  • Transaction amount

Credit Card

Block through the YES BANK NetBanking

How to block your credit card using NetBanking

  • Login to the YES BANK NetBanking using your Login ID & password click here

  • Click on “Credit Card” tab.

  • Select “Block Lost/Stolen Card”

Block using the YES BANK Mobile Banking

Steps for Registration if you have not registered:

  • Download YES Mobile from Play Store/ App Store

  • Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information

  • Follow below mentioned steps to proceed

How to block your credit card using the YES BANK Mobile Banking

If you have already registered, Login into the YES Mobile app using APIN/Fingerprint

  • Tap on Credit card from Bottom Carousal

  • Select “Block Lost/Stolen Card”. Confirm blocking your Credit card using MPIN.

Block using YES Pay

How to block your credit card using YES Pay

  • Select Manage Cards

  • Tap on requests and select Block Card

Block using the YES BANK PhoneBanking

  • To report credit card transactions not done by you, call using the YES BANK PhoneBanking on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India).

Please keep the following handy before calling using the YES BANK PhoneBanking

  • Credit card number

  • Type of transaction e.g. online, at a store, local grocer, etc.

  • Date of transaction

  • Transaction amount

Prepaid Card

To report Prepaid card transactions not done by you, call the YES BANK PhoneBanking on 18002000 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before calling the YES BANK PhoneBanking

  • Prepaid Card number

  • Type of transaction e.g. online/ purchase/ ATM

  • Date of transaction

  • Transaction amount

  • Registered Mobile number/Email ID

YES Pay

To report YES Pay transactions not done by you, call the YES BANK PhoneBanking on 18002000 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before call the YES BANK PhoneBanking

  • YES Pay registered mobile number

  • Date of transaction

  • Transaction amount

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