Guide to an Unauthorized Transaction

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Steps to report an unauthorized transaction

(Transaction not done by you)

In case of any unauthorized transaction from your Debit/ Credit card, you can contact the YES BANK PhoneBanking or use our NetBanking / Mobile Banking to block your card immediately to protect it from further such transactions. To block NetBanking, Mobile Banking or YES Pay channels, please make a call to the YES BANK PhoneBanking

Please read instructions on respective tabs before reporting

To report Debit Card / NetBanking / Mobile Banking / Prepaid Card / YES Pay transactions not done by you, call the YES BANK PhoneBanking

Please notify any unauthorized electronic transaction on 18001200 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE)

To report Credit Card transactions not done by you, call the YES BANK PhoneBanking

For YES Bank Credit Cards, please call on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India)

NetBanking / Mobile Banking

For blocking/ dispute registration online for Retail Netbanking, YES Robot. Click here

You may also send SMS BLKRNB <space> <Cust ID or Login ID> to 9840909000 from your registered mobile number to block your card

Please note that blocking Retail Netbanking will also block YES Robot

For blocking/ dispute registration online for Mobile Banking. Click here

You may also send SMS BLKMB <space> <Cust ID> to 9840909000 from your registered mobile number to block your Mobile Banking

To report unauthorized NetBanking or Mobile Banking transactions, call the YES BANK PhoneBanking on 18001200 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before calling the YES BANK PhoneBanking

Login ID
Account number
Transaction date
Transaction amount
Type of transaction e.g. NEFT/RTGS

Debit Card/ATM

Block your Card Online or Register a transaction dispute. Click here

You may also send SMS BLKDC <space> <Cust ID> <space> <Last 4 digit of Debit Card Number> to 9840909000 from your registered mobile number to block your card

Block using the YES BANK NetBanking

How to block your Debit Card using the YES BANK NetBanking

Login to the YES BANK NetBanking using your Login ID & password click here
Click on "mySpace" tab. Click on “Debit Cards”
Select “Hot List Debit Cards”

Block using the YES BANK Mobile Banking

Steps for Registration if you have not registered:

Download YES Mobile from Play Store/ App Store
Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
Follow below mentioned steps to proceed

How to block your Debit Card using Mobile Banking

If you have already registered, Login into the YES Mobile app using APIN/Fingerprint

Tap on Debit Card from Bottom Carousal.
Select “Hot List Debit Cards”. Confirm Hotlisting your Debit card using MPIN.

Block using the YES BANK PhoneBanking

To report Debit card cum ATM card transactions not done by you, call the YES BANK PhoneBanking on 18001200 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before calling the YES BANK PhoneBanking

Debit card cum ATM card number / Customer ID
Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
Date of transaction
Transaction amount

Credit Card

Block your Card Online or Register a transaction dispute. Click here

You may also send SMS BLKCC <space> <Last 4 digit of Card Number> to 9840909000 from your registered mobile number to block your card

Block through the YES BANK NetBanking

How to block your credit card using NetBanking

Login to the YES BANK NetBanking using your Login ID & password click here
Click on “Credit Card” tab.
Select “Block Lost/Stolen Card”

Block using the YES BANK Mobile Banking

Steps for Registration if you have not registered:

Download YES Mobile from Play Store/ App Store
Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
Follow below mentioned steps to proceed

How to block your credit card using the YES BANK Mobile Banking

If you have already registered, Login into the YES Mobile app using APIN/Fingerprint

Tap on Credit card from Bottom Carousal
Select “Block Lost/Stolen Card”. Confirm blocking your Credit card using MPIN.

Block using YES Pay

How to block your credit card using YES Pay

Select Manage Cards
Tap on requests and select Block Card

Block using the YES BANK PhoneBanking

To report credit card transactions not done by you, call using the YES BANK PhoneBanking on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India).

Please keep the following handy before calling using the YES BANK PhoneBanking

Credit card number
Type of transaction e.g. online, at a store, local grocer, etc.
Date of transaction
Transaction amount

Prepaid Card

To report Prepaid card transactions not done by you, call the YES BANK PhoneBanking on 18001200 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before calling the YES BANK PhoneBanking

Prepaid Card number
Type of transaction e.g. online/ purchase/ ATM
Date of transaction
Transaction amount
Registered Mobile number/Email ID

YES Pay

For blocking/ dispute registration online for YES Wallet. Click here

You may also send SMS BLKYP to 9840909000 from your registered mobile number to block your YES PAY Wallet

To report YES Pay transactions not done by you, call the YES BANK PhoneBanking on 18001200 (toll-free number)/ +91 22 61219000 immediately. If you are outside India, please call on +91 22 30993600 / 18776598044 (USA/Canada) / 8081785133 (UK) / 800035703089 (UAE).

Please keep the following handy before call the YES BANK PhoneBanking

YES Pay registered mobile number
Date of transaction
Transaction amount