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Services for Senior Citizens & Customers with Disabilities

As per RBI circulars DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4,2008; DBOD.No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009, DBOD.No.Leg.BC.38/09.07.005/2012-13 dated 5th September 2012, DBOD.No.Leg.BC.113 09.07.005/ 2013-14 dated May 21,2014 and DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9thNovember,2017 all banking services are being provided to persons with disabilities.
YES BANK is committed to providing all our services to customers with disabilities without Discrimination.
The RBI guidelines have been upheld by the internal circular “Process note on handling transactions for Incapacitated Handicapped Physically challenged customer“.This circular uphold the bank’s commitment to offer all its banking services and products to customers with disabilities without discrimination.
Doorstep Banking Policy for Senior citizens & differently abled person including visually impaired. 
We are committed to make our websites, net banking and mobile banking compliant to Web Content Accessibility Guidelines (WCAG).
Our bank has accessible ATMs set up as per the ‘IBA Standards on Accessible ATM’. Details about talking ATM locations can be seen here. You may click here for List of talking ATM’s September 2018 or visit our webpage
In case of a customer with disability facing any difficulty in receiving any services of the bank please contact our Grievance Redressal Officer. Details of the local bank officials and the Grievance Redressal Officer are listed on our webpage
To download “BANKERS’ GUIDE FOR CUSTOMERS WITH SPECIAL NEEDS AND PERSONS WITH DISABILITIES” you may click here Banker’s guide for Customers with special needs and persons with disabilities

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