Regulatory Policies

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Regulatory Policies

YES BANK's regulatory policies

Regulatory Policies

Disclosure to Counterparty under FX Global Code of Conduct
Insurance Coverage on Deposits
Employee Code of Conduct
Pictorial presentation of Customer Rights (English) (Hindi) (Tamil) (Marathi) (Gujarati) (Kannada) (Malayalam) (Oriya)
Annexure A September 2016
Annexure B December 2016
Citizen Charter
Unclaimed Deposit
Privacy Policy
The Banking Ombudsman Scheme 2006 (As amended up to July 1, 2017)
Address and Area of operation of Banking Ombudsman
Ombudsman Scheme for Digital Transactions 2019
Address and Area of operation of the Ombudsman for Digital Transactions
List of Collection Agencies
Credit Counsellors
BCM Document
Terms and Conditions
Disclaimer
Policy for lending to Micro and Small Enterprise (MSMEs) (English) (Hindi) (Marathi)
Charter Of Customer Rights (English) (Hindi) (Bengali) (Gujarati) (Kannada) (Marathi) (Malayalam) (Oriya) (Telugu) (Tamil) (Punjabi)
Customer Protection Policy ( Policy on Limitation of Customer’s Liability) (English) (Hindi) (Bengali) (Gujarati) (Kannada) (Marathi) (Malayalam) (Oriya) (Telugu) (Tamil) (Punjabi) (Assam)
Grievance Redressal Policy (English) (Hindi) (Bengali) (Gujarati) (Kannada) (Marathi) (Malayalam) (Oriya) (Telugu) (Tamil) (Punjabi)
Standard Turn-around Time (TAT) for broad level of Queries / Complaints
Nodal officer (English) (Hindi) (Bengali) (Gujarati) (Kannada) (Marathi) (Malayalam) (Oriya) (Telugu) (Tamil) (Punjabi)
Clean Note Policy (English) (Hindi) (Bengali) (Gujarati) (Kannada) (Marathi) (Malayalam) (Oriya) (Telugu) (Tamil) (Punjabi)(Assamme)
Turn Around Times (TATs)
Security Features of currency notes of Rs. 10, Rs. 20, Rs. 50, Rs. 100, Rs. 500 and Rs. 2000
Security Features for Currency Notes of Rs. 50 New
Security Features for Currency Notes of Rs. 200
Cheque Collection Policy
Compensation Policy
Corporate Social Responsibility Policy
Comprehensive Deposit Policy
Code of Conduct for Direct Selling Agents (DSA)
Lender Fair Practice
OTS Policy for MSME
Policy on Collection of Dues and Repossession of Security
Quality Policy
Policy for Revival and Rehabilitation of MSME
Security Awareness
ASBA
Environment Management Policy
Regulatory Disclosures Section
Banking Practice Code (Individual and MSE)
Customer Information Notices
ASBA Facility - Current Issues
NEFT Customer Facilitation Center
Policy on General Management of Branches
Revision in Current & Savings Bank Account Statement Policy

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The'Code of Bank's Commitment to Customers' was released by the Banking Codes and Standards Board of India (BCSBI) in July 2006. YES BANK is a voluntary member of the BCSBI and have implemented the Code.

Please click on the preferred language given below to download the code