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Money matters

Key Trends in the Banking & Fintech Segment

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The following trends can be identified as the most significant in the banking & fintech segment for the year 2017.

  • Small merchants and Low Income Customers moving from cash to digital transactions
  • Front end innovation to gain prominence with multi-lingual support and localization of services using AI
  • ChatBots, Robotics and Artificial Intelligence to enhance the experience of customers
  • Predictive Analytics will result in a personalized experience for customers
  • Open APIs by more banks and non-bank entities for seamless and omnipresent customer experience
  • Sophisticated Aadhaar based fingerprint, biometric and other authentication technologies
  • Banks and fintech startups will try to innovate BlockChain technologies to increase efficiencies
  • Increased competition in Frictionless Customer on-boarding and Credit Underwriting:
  • Analytics of Things will transform credit scoring models to accurately underwrite the customer
  • Increasing investments in cyber security
  • Setting up of Regulatory body for FinTech

To know more about the trends in banking & fintech, click here

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