YES BANK’s YES TAG enables Chatbot-based Banking on Messaging Apps
Mumbai, September 21, 2016: YES BANK, India’s 5th largest private sector Bank has announced that YES TAG – India’s 1st Chatbot-based banking app has crossed the mark of 10,000 Transactions. YES TAG was launched recently by YES BANK and offers a ‘conversational smart banking’ experience.
Customers can download YES TAG and enjoy seamless Chat Banking on five messaging platforms: Facebook Messenger, Twitter, Skype, Telegram and WeChat.
YES TAG app enables the chat bot to perform easy, anywhere and anytime banking. For instance, users can simply launch Facebook Messenger app from YES TAG and send ‘BAL’ to the YES BANK bot to know their account balance. Customers can also check their recent transactions, do a fixed deposit enquiry, request a cheque book and much more. The Chatbot based YES TAG can even transfer funds instantly to registered beneficiaries.
The YES TAG bot on Facebook Messenger is trained to understand banking requirements and responds by giving these banking services options for users to choose from. The service is completely secure as financial transactions need to be authenticated by a six digit ‘social security code’ set by the user at the time of registration. There is also no need for users to remember any short-code or commands to interact with this truly customer-friendly bot.
A unique benefit of this bot is that user does not need to open or login into a separate app for carrying out banking transactions. YES TAG enables users to access banking service from any of the five chat platforms – be it while chatting with friend(s) on Facebook Messenger or tweeting on Twitter; or even while on a Skype call with a distant relative!
Speaking about the launch, Ritesh Pai, Senior President & Country Head, Digital Banking, YES BANK, said, “We want to give our customers a personal concierge that gets all banking tasks done. YES TAG’s smart bot will soon recharge customers’ mobile/DTH, hotlist cards, register for e-statements, and even pay their bills.”
YES BANK is also working on developing advanced artificial intelligence and multi-lingual proficiencies for these services. The Bank is set to enhance capabilities of its chatbot to lead customers all the way to the nearest YES BANK branch or ATM should they need assistance, even after befriending this intelligent bot on the app-store!
About YES BANK
YES BANK, India’s fourth largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India, headquartered in the Lower Parel Innovation District (LPID) of Mumbai, is the outcome of the professional & entrepreneurial commitment of its Founder Rana Kapoor and its Top Management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the future businesses of India.
YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers.
YES BANK has a knowledge driven approach to banking, and offers a superior customer experience for its retail, corporate and emerging corporate banking clients. YES BANK is steadily evolving as the Professionals’ Bank of India with the long term mission of “BUILDING THE FINEST QUALITY LARGE BANK OF THE WORLD IN INDIA”.
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