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YES BANK Receives Top Honours at the IMC Ramkrishna Bajaj National Quality Business Excellence Awards

Mumbai, March 19th, 2014:YES BANK, India’s fourth largest private sector Bank was awarded the “Ramkrishna Bajaj National Quality (RBNQ) Business Excellence Award - 2013” in the Services Category. Organized by Indian Merchants’ Chamber, YES BANK is the only bank to win this prestigious award in the history of the RBNQ Award. YES BANK was adjudged the winner basis a rigorous evaluation process comprising of assessment across parameters such as Leadership Capabilities, Strategy Planning, Customer & Market Orientation, Measurement, Analysis & Knowledge Management, Capable Workforce and Process Management. Chief Guest Mr Arun Maira, Member, Planning Commission, Government of India presented the award to YES BANK.

Speaking on this recognition, Mr. Rana Kapoor, MD and CEO, YES BANK, said, "It is an honour to be the only Bank in India to win this coveted recognition. YES BANK has adopted and implemented the best service quality practices, with a focus on operational excellence. We are committed to providing cutting edge customer service to our valued customers and winning the IMC Ramkrishna Bajaj National Quality Award for Business Excellence. This is a strong reinforcement of our commitment and a true recognition of our efforts which have culminated in uncompromising quality being the focal point at the Bank. "

YES BANK has also been recognized as the Best Mid-sized Bank at the ‘Business Today - KPMG Best Bank Awards 2013’ and was also awarded with ‘The Strongest Bank Balance Sheet in India’ by the Asian Banker Magazine, amongst a host of other significant domestic and international recognitions for its unrelenting pursuit of business excellence and quality assurance.


YES BANK, India’s fourth largest private sector Bank, is the outcome of the professional & entrepreneurial commitment of its Founder Rana Kapoor and his top management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the Future Businesses of India.

YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. YES BANK has a knowledge driven approach to banking, and a superior customer experience for its retail, corporate and emerging corporate banking clients. YES BANK is steadily evolving as the Professionals’ Bank of India with the vision of “Building the Best Quality Bank of the World in India”.

About IMC RBNQ Award

The IMC RBNQ is one of the most prestigious Quality Awards in India (based on the Malcolm Baldrige Business Excellence Framework, USA). The evaluation is based on the Business Excellence criteria such as Leadership, Strategic Planning, Customer & Market Focus, Measurement, Analysis & Knowledge Management, Workforce Focus, Process Management and Results. This year the award was presented by Mr Arun Maira, Member, Planning Commission, Government of India.

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Jitesh Patel

Anil Mathew
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