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Features of YES ROBOT:

• YES ROBOT is equipped to answer your banking related queries anytime, anywhere, without the hassle of waiting on call or searching online.
• With its artificial intelligence, YES ROBOT understands your needs and casually interacts with you to solve your problems.
• YES ROBOT remembers the last bills you paid and recharges you made to help you fast track payments. 
• You can instantly check your loan eligibility with the help of YES ROBOT’s intuitive ‘Loans’ feature and apply for a loan within minutes.
• You can hotlist your debit card with a few clicks, anytime.

Financial transactions available on YES ROBOT are: 

1. Recharge Mobile and DTH
2. Pay Bills 
3. Send Money to registered NEFT beneficiaries up to INR 5k only
4. Book FD
5. Book RD
6. Avail loan against Fixed Deposits
7. Pay Credit Card Bill
 

Non-financial transactions available on YES ROBOT:

11. Check Balance
12. Recent Transactions 
13. Order Statement 
14. Order/ Stop Cheques
15. Apply for Loans, Savings Account, Credit Card and others, overall 60+ products
16. Calculate eligibility & apply for Retail Assets & Commercial Assets Products
17. Locate ATM/ Branch
18. Hotlist Debit card
19. Customer Service - get your queries answered by the bot
20. View Credit Card Summary
21. View Credit Card Statement 
22. View Unbilled Transactions
23. Enable/ Disable International Usage
24. Redeem Reward Points
25. View Existing FDs & RDs in the account
26. Add/Delete/Modify Nominees in CA/SA/FD/RD
27. Update PAN Card Details
28. Place Email updation request
29. Generate MMID
30. Cancel MMID
31. Generate TDS Certificate

Access YES ROBOT via Website

You can interact with YES ROBOT on the website by clicking on the icon at the bottom right of the screen.

Access YES ROBOT on Facebook Messenger:

Step 1: Open Facebook Messenger.

Step 2: Search for YES ROBOT

Step 3: Say ‘Hi’ and Start Chatting! You can:

• Customer Service – Get your queries answered by the Bot

• Calculate Eligibility & Apply for Commercial Assets Products

• Apply for 60+ YES BANK products

• Locate nearest YES BANK ATM/ BNA/ Branch

Step 4: Registration- For non-financial transaction, register by entering your YES BANK Customer ID & mobile number registered with the Bank. OTP will be sent to registered mobile phone. After OTP authentication, non-financial transactions such as check balance, recent transactions, order statement, etc. can be done.

Step 5: Second Factor Authentication - For below mentioned transactions, you are required to do second factor authentication using your secret MPIN. 

• Fund Transfer (Registered Beneficiaries with a Daily & Per Transaction Limit of INR 5000)

• Pay Bills

• Recharge Phone & DTH

• Hotlist Debit card

• Add Biller

• Delete Biller 

• Pay Credit Card Bills

• Email Updation Request in case user doesn’t have access to previous email address

To ensure security of your account information & all your transactions, multiple security features have been built into YES ROBOT:

1. It uses end to end SSL encryption for all information transfers.
2. Some transactions are protected by a secret MPIN, known only to the registered customer. This MPIN is generated by the user through YES BANK mobile banking application YES MOBILE.
3. Every time you enter your MPIN for a transaction, it is authenticated by the bank in an encrypted format to authorize the transaction.
4. YES ROBOT is configured with a daily transaction limit of INR 5,000.