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Whatsapp Banking

 

YES BANK has always endeavored to provide quality services to all our customers and has ensured customized banking solutions for each individual. In line with our promise to provide you with uninterrupted banking services, YES BANK is now introducing WhatsApp banking. You can now avail a host of banking services easily on WhatsApp a faster, convenient, and secure platform to manage your banking service needs from the comfort and safety of your home. Simply chat with India’s 1st ever AI-enabled 24*7 personal banking assistant, powered by YES ROBOT.

 

How To Use Whatsapp Banking Services

  1. Simply click here (if viewed on mobile) and start chatting with us! Happy Banking

  2. Give a missed call on +91-829-120-1200 to receive an SMS with a link. Simply click on the link and enjoy WhatsApp Banking.

  3. Add +91-829-120-1200 to your contacts, open WhatsApp Application and Say ‘Hi’ or type any query in the chat window to get started

By starting a conversation on above contact number would mean you are adhering to the Terms & Conditions.

Why Choose Whatsapp Banking

Easy & Convenient Banking

Accessible to
all

Available
24*7

Instant
Response

No
Download
Needed

Safe &
Secure

What We Offer

Check Account Balance

Check your account balance on the go through a secured login

Check Recent Transactions

View your 5 recent transaction  through a secured login

Avail Loan against Fixed Deposits

Manage your urgent needs without liquidating FDs , no processing fee.

Click Here to know more about Availing Loan against Fixed Deposits.

Order Cheque Book

Place your cheque book order against your account no. and receive real-time update

Apply for 60+ Yes Bank products & services

You can now apply for

  • Loan

  • Account

  • Cards

  • Deposits

  • Investments

  • Lockers & others

  • Collections

  • Trade Services

View Digital Banking Products

Go Digital & Stay Safe and start using our products specially curated for your banking needs

  • YES ROBOT: 24*7 AI enabled chatbot

  • YES MOBILE: Mobile banking application

  • INTERNET Banking: State-of-art online banking

  • YES PAY: Wallet for seamless payments

  • YES SECURE: Making authentications secure

  • Payment Solutions: UPI for B2B and B2C

  • YES MONEY: Easy domestic remittance

Avail Credit Card Services

View Credit Card Summary, Last 3 Unbilled Transactions and Reward Points through secured login. You can also block your credit card in case of any suspicious transaction as a security measure.

Book Deposits

Book Fixed Deposits & Recurring Deposits easily and securely.

Click Here for details on Deposit rates and tenures.

Some More Features

  • Update Registered Email ID

  • Update PAN

  • Hotlist Debit Card

  • Contact Us via phone or email

  • Find nearby ATM/ Branch

  • Report Unauthorized Transaction

  • Redeem Debit & Credit Card Reward Points

NOTE

Only details of requested services and required information would be provided to you

X

Frequently Asked Questions

Q. What are the list of services available on WhatsApp for non-YES BANK customers?

Following are the list of services available on WhatsApp for non-YES BANK Customers:

1) Write to us at YES TOUCH directly using this channel

2) 60+ YBL products available for any users to apply directly

3) ATM & Branch Information based on Location shared

4) Contact Centre information readily available on WhatsApp

5) The frequently asked banking queries also available for the user on chat

6) Information on COVID- 19 relief package

7) Donate towards PM CARES Fund

8) View Digital Banking products

 

Q. What are the list of services available on WhatsApp for YBL Resident Individual customers?

Following are the list of services available on WhatsApp:

1) Check Account Balance

2) Check Recent Transactions

3) Avail Loan against Fixed Deposits (FDOD)

4) Place Cheque Book Request

5) Report Unauthorized transaction

6) View Digital Banking Products

7) Redeem Debit & Credit Card Reward Points

8) Information on COVID-19 relief package

9) Donate towards PM CARES Fund

10) Write to us at YES TOUCH directly using WhatsApp

11) 60+ YBL products available for any users to apply directly

12) ATM & Branch Information based on Location shared

13) Contact Centre information readily available on this channel

14) The frequently asked banking queries also available for the user on chat

 

Q. Can user avail for WhatsApp banking services again?

This service is available free of cost and the user can access it anytime on the go. However, telecom service provider’s charges applicable as per your data plan.

 

Q. Is WhatsApp banking secure?

WhatsApp Banking is completely safe and secure. No account related information is shared with anybody. All the messages are secured with end to end encryption. Please note, under the Contact Name saved, YES Bank Ltd. with a green tick mark is the only valid WhatsApp Banking account. Please refer WhatsApp privacy policy as well, click here.

 

Q. Are there any charges applicable for using YES BANK’s WhatsApp Banking services?

No charges are applicable. WhatsApp Banking service is free. However, telecom service provider’s charges applicable as per your data plan.

 

Q. Will user be spammed with offers & deals on WhatsApp?

No, don’t worry there will be no spamming at all. You will only get information that you have requested and provided consent for.

 

Q. Can a user login with his/her own banking credentials on someone else’s WhatsApp account for finding their account balance?

No, you won’t be able to login via someone else’s WhatsApp account. The registered number with the bank and the number on WhatsApp will have to be the same.

 

Q. How can user block WhatsApp Banking in case of lost/theft of phone?

A customer can call contact centre on 1800-1200 for further help and also can block WhatsApp as per the guidelines provided by WhatsApp Company, please click here to know more

 

Q. Can NRI customers use WhatsApp Banking login services?

No, however, NRI customers can avail non-login-based services like apply for YES BANK products, contact customer care via call or email and simply chat to find banking related information.

 

Q. Can a user call on WhatsApp Banking Phone number to contact customer care?

Calling facility is not available on WhatsApp number, it is only for WhatsApp Banking and missed call-based opt-in service.

 

Q. I am Yes Bank customer, how can I avail loan against Fixed Deposit?

You can avail Loan against Fixed deposit by either selecting menu option ‘3’ or simply typing ‘FDOD’. To know more, please click here.

 

Q. What are the different key words for chatting on YES BANK’s WhatsApp channel?

You can simply use the main menu to and type the numbers to avail the service or you can simply type the highlighted keywords in the menu to avail those services.

 

View All FAQs

Click Here to view all FAQs.

 

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