Mr. M. Gala
Valued customer of YES BANK Parel Branch
15 November, 2016
As one of the Yes Bank customer , it was my delightful experience with YES BANK staff of Parel Branch in Mumbai.
Due to the Demonetization of high value currency and sudden crisisof low value currency notes, there heavy load of general public for the exchange of currency and depositing / withdrawal of money from the account. Almost all the banks were struggling to cope up with expectation of the general public and with actual resources at hand for banks to fulfil Public needs on high priority .
While all the other banks (whether nationalised or foreign) were struggling in terms of handling the customers and long work hours, I must say that it was YES BANK who was different from all the other Banks. They were more organised and ready to face the challenge with smile and determination.
The speed with which they dealt with different customer for exchange / deposits or withdrawal was remarkable. The way they handled various people with the smile on their face and care of their customer is adorable. The way they treated all the senior citizens customer was heart touching. Offering cookies and water to the customers who were waiting outside for long hours in queue was a cherry on the cake. It was indeed an awesome experience or true YES experience.
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