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Contact Centre - YES BANK

In our endeavor to offer Consistent & Superior Customer Service, we are pleased to provide you with state-of-the-art Contact Centre facilities, the first-of-its-kind in the Indian Financial Service sector. YES BANK's Contact Centre supports speech-enabled query resolution and assisted transaction support, using the best in class technology. This facility has voice guidance integration and speech recognition enabled call centers.

It has both IVR and voice-driven responses with a host of options such as:

üBalance Enquiry

üFD Rates Enquiry

üStatement Request

üRecent transaction enquiry (Last 5 transactions)

üPhone Banking PIN change Request

üLost Card Hotlisting

üFund Transfer (intra-bank)

üStop Cheque Request

üCheque Book Request

Key Elements of the YES BANK’s Contact Centre are:

  • Speech enabled with Voice recognition :Customers can perform routine enquiries or transactions just by speaking out pre-defined, aided keywords
  • Integrated access across all channels : Customers can avail of multiple channels like email, IVR and Voice (Video in future) to access the banking services
  • Single PIN : Customers can use ATM PIN to generate a 4-digit TPIN of their choice
  • PAN India single Toll Free number for instant access:Customers have access to our Contact Center through our National Toll Free number (1800 2000)
  • Anytime, Anywhere Accessibility : The IVR and Service Partners are available 24 x 7 for assistance in Contact Center

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